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Service Manager
CARBONDALE IL 62903
Category: Retail
  • Your pay will be discussed at your interview

Job code: lhw-e0-89748762

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Lowe's

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Summary

  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Service Manager
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Job Description:**

Position Description


The Service Manager is primarily responsible for enabling and empowering a team of Customer Service Associates (CSAs) to deliver the best possible customer service experience in the store. This includes responsibility for customer facing activities on the sales floor (e.g., greeting customers, listening and probing to understand needs, identifying solutions), as well as non-customer facing activities (e.g., downstocking, inventory management and area recovery). The Service Manager ensures department(s) are customer ready at all times while inspiring engaging, customer-focused behavior, mitigating and reducing customer complaints, and driving positive first impressions for customers upon entering the store.


The Service Manager is responsible for coaching, mentoring, training, and continually monitoring Customer Service Associates in his/her area. The individual in this role is also responsible for leading Customer Service Associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage employees and customers across departments.


Job Requirements


Requires morning, afternoon, and evening availability any day of the week; physical ability to move large, bulky and/or heavy merchandise; physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.


Minimum Qualifications


High School Diploma and 3 years of experience in a big box retail environment OR 5 years of experience in a big box retail environment


1 year of experience in customer service


Experience managing project teams (with or without direct report responsibility)


Experience recruiting, training, mentoring, and developing a service team (with or without direct report responsibility)


Experience working cross-functionally


Strong working knowledge of Microsoft Office


Preferred Qualifications


3 years of retail customer service experience


Experience in a leadership role with direct report responsibility


Experience working in the home improvement retail sector


Experience working in a fast paced, dynamic retail environment


Experience using store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.)

**Job ID:** 1401417BR

**Line of Business:** Store

**Job Category:** Customer Service

**Department:** 0690 - Service Area 1

**Employment Type I:** Regular

**Employment Type II:** Full-Time

**Location #:** 0493

**Location Name:** Carbondale, IL

**City:** Carbondale

**State:** IL

**EEO Statement:**

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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