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Dispatcher/Customer Service
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-88385639

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Spengler Company Inc

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  Job posted:   Mon Apr 16, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Dispatcher/Customer Service
The Spengler Company, Inc. is headquartered in O'Fallon, Illinois and has been a 5 Star rated service company for the past 46 years. We have a Culture oriented Company to make every employee driven and come to work because they enjoy their job and their co-workers. We want to improve your quality of life personally and professionally.

The Spengler Company Inc. offers a full benefits package including:

+ Health, Dental and Prescription Insurance

+ Life Insurance Policy Paid 100% by Spengler

+ Paid Vacation, Sick Time and Holiday Pay

+ 401K Program

+ Innovative Training, Bonus Programs, Awards and Extra Paid Time Off!

We're looking for exceptional dispatchers to help us achieve profitable revenue.

As a dispatcher, you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will match the right technician to every job, helping achieve the company's financial goals.


+ Evaluate customer calls and assign the best technician to each service appointment.

+ Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.

+ Relay accurate information to technicians, ensuing proficient, quality customer experiences.

+ Manage the whereabouts and needs of every technician in the field.

+ Record the results of each service call and create report summaries for senior management.

+ Be professional and establish customer rapport, encouraging repeat business.

+ Respond to customer requests, resolving issues and promoting the brand.

+ Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.

+ Update customers throughout the day on the technician's progress.


+ Proven track record in customer service.

+ IT competent; good typist and proficient with phone systems.

+ Highly organized with exceptional follow-through abilities.

+ Strong verbal and written communications.

+ Passionate about The Spengler Company and loves the brand.

+ Ability to build trust, diffuse conflict and hold others accountable.

+ Customer Service is a must.

+ Engaging personality that blends well with a fast-paced, goal-driven environment.

+ Competitive individual contributor who also loves to win as a team.

+ Highly motivated, flexible and great attitude on life.

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