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Dispatcher/Customer Service
O FALLON IL 62269
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-88385639

Company Profile

Spengler Company Inc

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Summary

  Job posted:   Mon Apr 16, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Dispatcher/Customer Service
The Spengler Company, Inc. is headquartered in O'Fallon, Illinois and has been a 5 Star rated service company for the past 46 years. We have a Culture oriented Company to make every employee driven and come to work because they enjoy their job and their co-workers. We want to improve your quality of life personally and professionally.


The Spengler Company Inc. offers a full benefits package including:



+ Health, Dental and Prescription Insurance


+ Life Insurance Policy Paid 100% by Spengler


+ Paid Vacation, Sick Time and Holiday Pay


+ 401K Program


+ Innovative Training, Bonus Programs, Awards and Extra Paid Time Off!



We're looking for exceptional dispatchers to help us achieve profitable revenue.


As a dispatcher, you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will match the right technician to every job, helping achieve the company's financial goals.


Responsibilities



+ Evaluate customer calls and assign the best technician to each service appointment.


+ Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.


+ Relay accurate information to technicians, ensuing proficient, quality customer experiences.


+ Manage the whereabouts and needs of every technician in the field.


+ Record the results of each service call and create report summaries for senior management.


+ Be professional and establish customer rapport, encouraging repeat business.


+ Respond to customer requests, resolving issues and promoting the brand.


+ Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.


+ Update customers throughout the day on the technician's progress.



Requirements




+ Proven track record in customer service.


+ IT competent; good typist and proficient with phone systems.


+ Highly organized with exceptional follow-through abilities.


+ Strong verbal and written communications.


+ Passionate about The Spengler Company and loves the brand.


+ Ability to build trust, diffuse conflict and hold others accountable.


+ Customer Service is a must.


+ Engaging personality that blends well with a fast-paced, goal-driven environment.


+ Competitive individual contributor who also loves to win as a team.


+ Highly motivated, flexible and great attitude on life.



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